Last week we sponsored and exhibited at the King’s Fund’s Transforming Patient Experience Annual Conference. The biggest statement the conference made was that patient experience is absolutely central to the future of the NHS; not just as a ‘nice-to-have’, but as a must-have.
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Yesterday’s report from the NAO on the Achievement of foundation trust status by NHS Hospital trusts reaffirmed the financial challenges facing many of our hospitals. The report found that of the 113 Trusts scrutinised, 80% face financial issues.
In light of the serious financial situation in some Trusts, we sometimes feel that getting feedback from patients on their experience becomes an administrative exercise that is slightly marginalised. ‘It’s not that getting patient feedback isn’t important’, I was told recently, ‘but it’s just not as important as trying to find a way to pay the bills. If we don’t do that, there will be no hospital, no patients and no experiences anyway’.
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Most of our customers use our kiosks for standard industry applications such as surveys, patient check-in and information delivery. You’ve probably seen them in hospitals, schools, libraries, shops and other busy places. However our customers are increasingly coming up with new ways to use our kiosks, putting them in more outlandish places with fresh new applications.
The national signposting charity StartHere use our kiosks in Age Concern centres, prisons and deprived estates to direct people to support organisations and as a way of introducing technology to those previously without the skills, experience or confidence to use it.
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Elephant Kiosks focus on accessibility not only in the hard technical design, but also in the softer stuff such as attractiveness, people's preference for curves, colours and making sure the units are not too 'techy', giving them universal appeal.
Keep the content up to date; review it regularly; make the most of our inclusive packages, which include unlimited updates; keep the design clean and simple; include interactivity with a quiz or survey; and ask people what they want from the kiosk.
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