Top five tips for getting

people to use your kiosk

Annette Walker MBE

Annette Walker MBE founded Elephant Kiosks in 2005 with the aim of designing and manufacturing inclusive, accessible and attractive touchscreen kiosks and units that would appeal to all user groups, regardless of technical know-how or physical barriers.

Previously Annette had founded Opportunity Links, a Social Enterprise specialising in the delivery of information to families through as many delivery channels as possible. It was through this work, which eventually became national, that Annette received an MBE in 2002.

Top five tips for getting people to use your kiosk.

by Annette Walker

child using a kiosk

  1. Make sure it’s an EleKiosk!

    Elephant Kiosks focus on accessibility not only in the hard technical design, but also in the softer stuff such as attractiveness, people's preference for curves, colours and making sure the units are not too 'techy', giving them universal appeal.

  2. Content is key

    Keep the content up to date; review it regularly; make the most of our inclusive packages, which include unlimited updates; keep the design clean and simple; include interactivity with a quiz or survey; and ask people what they want from the kiosk.

  3. Use incentives

    Get local businesses to add in a money off voucher or add an incentive for booking something through the kiosk or completing a survey.

  4. Make sure it's busy

    Consider putting on some children’s games, video content or news headlines to have people queuing up to use it. You can encourage people when it is quieter just by using it yourself.

  5. Market your kiosk

    Put posters up, launch it with a press event, train staff to encourage people to use it, put a sticker in the window and use it as part of an event or training session by putting on a quick survey.

Back to blog home.